Mercedes W212 Air Suspension Issues Explained (+5 Tips)

In this brief article we are going to discuss the different Mercedes W212 Air Suspension problems, what the causes are, and Troubleshooting Tips.

What are the most common suspension issues in a Mercedes E Class? 

The most common Mercedes W212 Air suspension issues are:

  • Corner Sagging
  • Vehicle would be sitting low and unable to raise
  • Squeaking Noises
  • Suspension Error message
  • Rear suspension Riding Lifted

Mercedes W212 Suspension Set-up

The W212 is the chassis-type for the fourth generation of Mercedes-Benz E-Class made from 2010 to 2016. The models under the W212 platform were E200, E250, E300, E350, E400, E500 and E63.

In the W212 Platform, the Front suspension set-up was changed from a Double Wishbone set-up in the W211 to a MacPherson Strut. There are 2 separate Lower Control Arms and therefore 2 Lower Ball-joints for wheel Spindle with a Torsion bar & coil springs. 

In the V8 models and AMG models there was AirMatic or 4-corner Air suspension with adaptive Dampers instead of coil springs. The 4Matic models (with All-wheel Drive) had a one-piece Lower Control Arm instead of the 2 separate Lower Arms found in the regular models.

The Rear suspension of the W212 is a 5-link independent suspension with Torsion bar & coil springs similar to the previous W211. 

The E55 AMG second generation, launched in 2002 was on the W211 Chassis and came with an AMG tuned Mercedes Airmatic suspension. This particular Airmatic system featured air-springs with electronic ride height control and adaptive damping at all four corners. 

The Airmatic was basically meant to be a combination of adaptive damping that adjusts Damping rates continuously based on road inputs and selected driving style alongside air springs resulting in an extremely comfortable ride.

Corner Sagging

  • When parked for a while, one or more corners sets very low in height compared to the other corners.
  • On starting the vehicle, the corner would rise, but only temporarily before sagging again.
  • The car would be at an uneven height even while driving

Troubleshooting Corner Sagging 

Airmatic Strut Failure

  • The most probable cause would be damage to one or of the AirMatic Struts which led to a leakage and loss of air pressure. 
  • Therefore the particular strut was unable to maintain the required ride height
  • One quick check you could do to verify that it is the Strut, is to press the ‘Axle Lift’ Button and watch how the suspension tries to raise itself. 
  • The Front generally goes up first in Axle-Lift. If there is a problem or leak in any one of the front Air Struts, then the suspension will either not be able to fully raise itself, or,
  • The problematic Strut side will go up slightly and lower itself immediately, while the other corners are raised.
  • There will also be a “Hissing’ Noise while doing Axle-Lift due to the Air Leakage

Failed Ride Height Sensor

  • If the Ride Height sensor is broken, damaged or locked, it will cause the AirMatic system to get confused and not maintain ride height

Vehicle sitting low and unable to raise

  • Vehicle would be sitting low generally after being parked for a while.
  • Even when the ignition is turned on, the suspension would not raise itself again
  • In certain cases, there would be no compressor noise
  • In some cases you might get this error message, 


The problem could be most likely due to an electrical fault. You should use an OBD II scanner and get it to display all the fault codes. 

Troubleshooting Vehicle sitting Low

Leakages in the Air Lines

  • If the suspension sits low, it mostly means that there is either ‘Low’ or ‘No’ pressure at the Air Struts
  • There is a possibility of leakage at any of the connection points within the Air circuit. 
  • You can easily identify the points of leakage by spraying soap and water all over the entire air circuit lines and then observing for the appearance of bubbles.

AirMatic Compressor Failure

  • If you find no compressor working noise, then this would most probably be the cause. 
  • The compressor would stop working in the following situations: 
    • Burn-out of the Compressor motor
    • leakages in the air lines, 
    • airflow blockages leading to loss the of minimum pressure required to allow air suspension functioning, or 

Blown fuses 

  • It could happen due to either a voltage surge in the circuit or just simply due to age. 
  • A Bumpier than usual ride is the main symptom of this sort of failure.

Airmatic Relay Problems

  • The relay opens and closes electronic circuits. 
  • Through this, it controls the AirMatic compressor.
  • Occasionally, a relay could fail due to loads over longer periods while engaging with the compressor.

Airmatic Valve Block

  • If there happens to be an AirMatic Valve block, then air can leak back into the compressor and then potentially damage the compressor itself.

Squeaking Noises

  • In normal driving going over uneven surfaces, the suspension makes ‘squeaking’ and ‘mild rattling’ noises

Troubleshooting Squeaking Noises

If the Airmatic Shock has failed it could lead to dislodging of internal components and subsequent squeaking noises when the vehicle runs.

Airmatic Shock Failure

An Airmatic shock could fail due to:

  • A part defect
  • Incorrect assembly of the suspension
  • Shock has reached its end-of-life, generally the shocks last between 80K to 100K miles

Suspension Error message

  • The error would generally appear as  ‘STOP: VEHICLE TOO LOW’.  
  • This indicates that your car suspension is in a critical condition and that you should stop driving. 
  • In several cases the car may not even be driveable. 

Troubleshooting Suspension Error Message

  • The best way would be to use a Diagnostic Scanner and check for the Error Codes that the tool displays
  • Whether you use a diagnostic tool or not, you would still need to do some overall checks around the entire system. 
  • These steps are explained in the “Troubleshooting Vehicle Sitting Low” section.

Rear suspension Riding Lifted

  • The Rear suspension is at maximum Ride height at one or both then corners
  • Rear suspension height does not come back to normal until the ignition is turned off.

Troubleshooting Rear suspension Riding Lifted

Two possible Causes for such a symptom:

  • Rear Height Sensor is malfunctioning. If the Ride Height sensor is broken, damaged or locked, it will cause the AirMatic system to get confused and not maintain ride height
  • Rear Air Spring has an issue. It is possible that the Rear Air Spring has undergone internal damage or wear


In this brief article we have discussed the different Mercedes W212 Suspension issues including AirMatic issues, what the causes are, and Troubleshooting Tips.

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